Talent Inc. Expert Hub

Hilary Higgins

Crystal Love

Resources to help you quickly make your customers happy

Writing Strategies & Tutorials

Instead of writing long, flowing sentences ("fluff"), aim for shorter, concise phrasing ("substance").

Fluff versus Substance

Describing the Client: Best Practices for Word Choice & Editing Overused, Inappropriate, and Vague Language

Clear & Concise Writing

Find answers and get help from Intercom Support and Community Experts

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